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Loan Periods & Fine Rates

Library Card RequirementsNon-Residents | Loan Periods | Renew Items Holds or Reserves | Interlibrary Loan | Patron Record | Change of Address | Fines and Fees

How to Get a Library Card

Requirements

You must be a resident of West Hartford.
You must present a valid form of identification with your name and current
address (driver's license, checkbook, or cancelled mail).

Out of state students living in West Hartford may apply for a card one semester at a time with a student ID and proof of residence.

Non-Residents

Material may be borrowed with a hometown library card from any public library in Connecticut.
West Hartford residents may use their cards at any public library in Connecticut.
Most borrowed items may be returned to any Connecticut public library.

Renewing your card/replacing a lost card

Library cards are valid for 3 years. Your card can be renewed at any customer service desk with your photo ID (required) which displays your West Hartford address. There is a $1.00 fee for the replacement of a lost card.

 

Borrowing Items

Loan Periods

Rapid Reads* 1 week
DVDs/Blu-Rays (entertainment & children's) 1 week
Adult & Teen Magazines 1 week
NEW Adult Fiction & Non-Fiction 2 weeks
Music CDs 3 weeks
DVDs/Blu-Rays (instructional/educational) 3 weeks
Adult Books 3 weeks
Audio Books 3 weeks
Children's Books, Magazines & Realia 3 weeks
eBooks & eAudio
3 weeks
Day Care Loans (Licensed) 3 weeks
*   Rapid Reads best sellers go out for 1 week only. There are no 
    holds, no renewals; $1-a-day late fines and a limit of 3 Rapid 
    Reads per person.

Renew Materials

Materials may be renewed twice if there are no reserves on them.
You may renew in person or through the Online Catalog with a library card:

  • Click on Login at the top right of the page.
  • Enter your Last Name and Library Card # .
  • After logged in, click your name at the top right of the page..
  • Select items to renew by clicking in check boxes to the left of title.
  • Click on Renew Marked.
  • Click Yes on the next screen to complete renewal.
  • Note which items have been renewed.

Holds or Reserves of Circulating Items

In person: 
fill out a reserve card at one of the town libraries

By phone: 
Faxon (860.561.8202); Bishops Corner (860.561.8212); Noah Webster (860.561.6990)

Electronically:

  • Search for the item in the  WHPL Catalog.
  • Select Request it button on desired item.
  • Log into your account (see above).
  • Select the specific library item you'd like (if applicable).
  • Select the pickup branch .
  • If you have a specific date you need the item by, check the Deadline box and enter the deadline date (note: if you do not receive a hold by this date, your request will be deleted).
  • Select Submit.
  • Note: There is a maximum of 25 holds per card.

Self Service Holds

Materials on hold in the adult department of each library are shelved in a self-service location off to the side of the Circulation Desk for patrons to pick up directly.

To protect patron privacy, items will be shelved alphabetically using a unique code: the first 3 letters of your last name, plus the last 4 digits of your library card number. Example: SML6789.

After picking up your "hold," you may check out your materials using our Self Checkout stations, or wait in line at the desk for a staff person to check you out. Learn more...

Interlibrary Loan

Materials not owned by WHPL may be requested by calling the Information Desk or filling out an ILL postcard. Learn more...

 

Online Catalog

Check Your Patron Record in the Online Catalog

Access the West Hartford Online Catalog.

  • Select  Login  at the top right of the page.
  • Enter  Last Name  and  Library Card #
  • After logged in, click on your name at the top right of the page.
  • Encore will display all current materials checked out.

Changing Your Address/Phone/Email

You can change your email address through our website, however any additional changes must be made in person at one of our three locations. To update your email, log into your account in Encore and select "Edit Account". If you need to update your address or telephone number, please visit or contact the circulation department at 860-561-6960 during normal library hours.

 

Fines

Pay for Fines Online

  • Go to our online catalog:  http://lcicatalog.iii.com
  • Select Login at the top right of the page
  • Enter Last Name and Library Card #
  • After you are logged in, click on your name at the top right of the page
  • Encore will display your fines on the left-hand side of the screen
  • Click on $ in Unpaid Fines and Bills
  • Click on Pay Online
  • Select the items you wish to pay for and then enter your billing address and credit card information
  • Click on Submit
  • Verify info is correct and then click on Submit again

Fines and Fees

Overdue Fines
$.15 per day for all materials (except museum passes)
Borrowing privileges will be suspended if one accrues fines in excess of $10.00.

Library cards
$1.00 charge for replacing a lost card
Out-of-state borrower's card: $20 refundable deposit

Lost or damaged materials

Charge for replacement cost, plus overdue fines, plus:
$2.00 processing fee for paperbacks and magazines
$5.00 processing fee for hardback books, cassettes, CD's, DVD's, books-on-tape and videos

Interlibrary Loan
Postage and insurance if applicable

Copying
Photocopy: $.15/page
Computer printout: $.10/page black & white, $.25/page color