Ask a Librarian

In Person:Reference librarians are generally available whenever the library is open. Hours and addresses

: Call us for answers to brief factual questions, information about the library’s collection, and suggestions on how to proceed with more complex research:

Noah Webster LibraryBishops Corner BranchFaxon Branch

By Email:  Email for answers to brief factual questions, assistance on how to proceed with more complex research, or to be provided links to online resources.  Reference librarians check this email on a daily basis and provide responses as quickly as possible.  In addition, please note our Online Databases are available to WHPL cardholders as an online resource 24 hours a day.

Reference Librarian Email

By Chat: Chat with a Librarian is available Monday – Friday 9AM – 5PM

About Our E-Mail Reference Service

What Kind of Questions do you answer?

We can only answer brief factual questions. We may also direct you to sources, such as Web pages or print material, where you will find information on your topic.  If your question is in-depth or complicated, you can call / visit us during library hours.

Can I renew items or place holds via email?
Please use our online catalog to reserve or renew materials. 

Who will answer my questions?

The librarians of the West Hartford Main Library Reference Division will receive and answer your questions.

How quickly can I expect a response?

Upon receipt of your question, you will receive e-mail verifying that your question has been submitted. The minimum turnaround time is 24 hours (Monday to Friday). If you need an answer by a certain date, please be sure to specify this on the question form.  If you need a reply very quickly, it is recommended that you call or visit the library.