This strategic plan will serve as the library’s roadmap for the next four years. Developed with guidance from the Library Board and staff, and with thoughtful input from Town leaders and community members, the initiatives below will serve as the library’s areas of focus for innovation and improvement.
Our Mission
Welcoming all, the West Hartford Public Library brings people, information, resources, and ideas together to enrich lives and strengthen our diverse community.
Our Vision
The West Hartford Public Library will be a center for reading, learning, creating, and celebrating culture; where everyone will have the opportunity to pursue their interests, connect with the community, and access ideas and information freely.
1. Expand Access to Library Resources
Goal: Expand public service hours
Goal: Develop programming on the use of e-materials
Goal: Improve patron experience when using library technology
Goal: Expand library services in languages other than English
2. Increase Awareness of Library Services and Reach New Users
Goal: Improve communication about existing resources
Goal: Expand library presence within the community beyond library spaces
Goal: Develop and expand collaborations/partnerships with area organizations
Goal: Expand outreach efforts to draw in new patrons
3. Support All Employees, Encouraging Them to Thrive Professionally and Personally, to Better Serve Our Community
Goal: Focus recruitment on staff that reflect the diversity of the community we serve
Goal: Create and improve staff structures to cultivate a unified, cohesive staff and provide opportunities for professional growth
Goal: Provide resources and support for staff training and development
Goal: Build capacity in our staff to adjust to unexpected circumstances
4. Build More Responsive and Inclusive Collections and Programs
Goal: Develop collections that better reflect the community and their interests and needs
Goal: Expand in-person and virtual programming that responds to the access needs and preferences of our users
Goal: Increase world language collections and services
Goal: Develop programs that bring together different age levels and segments of the community
5. Improve Building Experience for all Types of Users
Goal: Create spaces that are welcoming, functional, and centered around the user experience
Goal: Improve building accessibility for everyone
Goal: Provide flexible spaces for individuals and small groups
Goal: Improve comfort of library seating and spaces
Download the Strategic Plan
- English (PDF)
- اَلْعَرَبِيَّةُ (PDF)
- 简体字 (PDF)
- Español (PDF)
- हिन्दी (PDF)
- Português (PDF)
- Tiếng Việt (PDF)
We Want to Hear from You!
Have an idea or comment on how we can meet the goals outlined in our Strategic Plan? Share it here!
The strategic planning initiative was made possible by the West Hartford Library Foundation.